All posts by Jesse Hirsh

Bitcoin: Bubble or Bank?

Bitcoin: Bubble or Bank?

Trust in the age of transparency

Trust is the chicken soup of social life. It brings us all sorts of good things—from a willingness to get involved in our communities to higher rates of economic growth ( …), to making daily life more pleasant. Yet, like chicken soup, it appears to work somewhat mysteriously. (Uslaner)

I asked Sherida Ryan to host a discussion at the Academy of the Impossible about trust in the age of transparency. Here’s the description and video:

Normally, we are unaware of the trust process. We often take trust for granted and treat it like the air we breathe, noticing it “only when it becomes scarce or polluted” (Baier). Trust requires two conditions: risk and dependence. Risk occurs when a person encounters a situation where perfect information is not available, where the future is unpredictable, and where there is a possibility of loss or harm. Risk creates the opportunity for trust development. Dependence is the second feature. Trust grows out of the interdependent nature of tasks, where one party relies on another, or perhaps many others, to achieve some desired result.

Research about trust has increased over the past 20 years, some say because of the advent of computer-mediated environment. The affordances of computer-mediated interaction can pose a challenge for the development of trust. Trust comes into question as situations become complex and uncertain. How can you trust people you have never met, whose identity is difficult to verify, in an environment where there are few mechanisms to control or sanction anti-social behaviour?

Similar to discussions of trust in face-to-face environments, the issue of trust in computer-mediated contexts has been approached from several perspectives. The most popular being what is known as trust through security. According to this perspective, online trust is best established through the development of strong security mechanisms (for example, access control and surveillance). This argument is predicated on the perspective that a perfectly secure system will ensure trustworthy online behavior.

However equating trust with security indicates a fundamental misunderstanding of the concept of trust. Eliminating risk reduces opportunities for trust formation, removing situations where a successful experience in negotiating dependence and vulnerability facilitates the development of trust. Paradoxically, attempts to assure trust through ever-increasing levels of security or surveillance lead to a climate of mistrust. An emphasis on security issues constrain the scope and quality of peoples’ lives, resulting in gated communities, characterized by suspicion and hording of public goods.

So what becomes of trust in an age of transparency.

BlackBerry Near the End

I returned to The Agenda with Steve Paikin to discuss the pivot that BlackBerry hopes to make with the release of their new BB10 operating system. We touched upon the new operating system, the Z10 device, and the challenges BlackBerry faces moving forward.

I enjoy going on The Agenda and talking with Steve as there are no commercials and the long conversational format allows for a smarter and deeper discussion. For example we were able to get into the mythology that technology companies tend to foster and the impact this has upon their success.

This episode was shot during a massive snow storm in Toronto (and most of the North East of the continent), and the subway shut down three times while I was going to and from the studio. The Agenda has another panel set for the show but had to cancel it because the participants couldn’t make it due to the snow. Goes to show that often just showing up is enough to get in on the action, although it doesn’t help if you say smart stuff too

2012 Keith Davey Forum on Public Affairs

The 2012 Keith Davey Forum on Public Affairs, moderated by Steve Paikin and featuring Lee Rainie and myself, was held on October 17th 2012 at the Isabel Bader Theatre at Victory University at the University of Toronto.

We addressed the question, Is Social Media Good for Democracy? Neither of us answered a complete yes or no, but instead offered nuanced answers that encourage both cautious optimism and chilling alarm.

The discussion overall was far reaching, and fascinating. In particular it was a treat to spend time with Lee Rainie who is the Director of the Pew Research Center’s Internet & American Life Project, a non-profit, non–partisan “fact tank” that studies the social impact of the internet. Lee is also a co-author – with a close friend of mine and University of Toronto sociologist Barry Wellman – of Networked: The new social operating system, which was released in 2012.

The event was recorded by TVO’s Big Ideas, and the audio is now available. I’ll update this page if and when the video surfaces.

The Seductive Power of Surveillance

Surveillance technology may be the most corrupting and also the most intoxicating media proliferating in these rapidly changing times. Its use is a slippery slope sliding further into the surveillance society.

For example, a school district in Philadelphia has recently been caught spying on its students via cameras installed on laptops. The school board was able to do this through several thousand Apple Mac Books with spyware installed that they distributed to students. School administrators could access and activate the laptop camera whenever they wished.

The justification for including this spyware was that it would be used only if the laptops were stolen. The users of the device would not be monitored, but if they were to report it stolen, authorities would have access to this capability to find out where the device was and who had possession of it.

However, all of this came to the public’s attention because, in a totally separate incident, school authorities provided as evidence a photograph they took of a student via a laptop, demonstrating that they had used this capability to spy on the boy. As they started to defend themselves, they also revealed that they had done this on other occasions, to investigate particular students.

This is a great example of the seductive power of surveillance, and the way technology can corrupt authorities. They are approved to use it in one way, but end up using it in others that weren’t approved.

This has caused huge outrage across the US (and across the world) and initially the school district tried to defend itself, but once they were served with a lawsuit they finally stopped the spyware program and ceased the surveillance. They continue to insist that they would only use the technology for the location of stolen property, however the lawsuit claims otherwise, as the student insists he was under investigation for his behaviour, and not stolen property.

The real concern this incident raises is whether other school boards are engaged in this kind of illegal surveillance. The power of surveillance is such that if the capability exists people will use it.

Employees for example should be extra careful when using computer equipment or technology owned by their employers who generally have the legal right to monitor their workers. Given the opportunity, employers can find all sorts of reasons to monitor what their employees do so as to improve organizational and individual efficiency.

Yet while we’ve seemingly accepted the right of our bosses to monitor us when we’re working, there has always been resistance to being monitored by the Government. This surveillance relationship that exists between citizens and the state, often manifests through an average person’s interaction with law enforcement.

Here in Canada the RCMP (Mounties) have announced that they are testing uniform mounted cameras in a few select communities, with an eye on deploying them nationwide.

Uniform mounted cameras are essentially an extension of the ones mounted in the police cruiser, only instead of recording what the car sees, this device records what the officer sees. This would expand the evidence that is collected in every interaction they have, while also acting as a deterrent against acting inappropriately (both for the officer and the citizen).

The issue then is one of control of the camera. By controlling the camera the authority of the law enforcement officer is reinforced within the context of a surveillance society. However if the citizen also has their own camera, is able to record their own point of view, then it is possible (perhaps) to counter the power of the officer’s camera with the power of the citizen’s.

For example a related trend emerging in the UK, where they have comprehensive state based surveillance via a massive system of CCTV cameras, is a project called Internet Eyes, which will give the public access to these cameras via the web. The idea is to allow British citizens to act as voluntary constabulary to give the police extra eyes when it comes to fighting crime.

This makes me wonder if the cameras installed on RCMP and police cruisers in general would ever be publicly accessible. I mean they are public servants, what if we could go online, see where the cops are, and then login to their uniform or cruiser mounted cameras and see what they see? Might make law enforcement both more accountable and also more efficient?

I ask these questions because as a society we need to understand the seductive power of surveillance, the intoxication people feel from being the watcher.

The same way we’re at a tipping point when it comes to protecting privacy, we’re also on a slippery slope when it comes to surveillance.

We need to think a little more about regulating surveillance technology, and recognizing that the surveillance society comes more from little brothers and little sisters than it does from a centralized authority.

I often point to University of Toronto Professor Steve Mann, the world’s first cyborg, who invented EyeTap as an example of how bottom up surveillance will overwhelm the system as everyone starts recording their every moment for everyone else to see and do what they wish….